About

Ian Russell started his career in the Philips Research Labs and this provided an excellent grounding in electronic systems. This means that Ian knows how computers work on the inside as well as the outside.

After the ten years in the Labs he worked in the Philips central computer department before starting his own business in 1984.

Ian provides clear and helpful guidance for all your computer issues.

We are authorised dealers for:

dellclouddirectsophos

OUR SERVICES

ONLINE SUPPORT

We provide personal online support direct to your computer. Give us a call and we can usually respond within an hour, connect to your computer and help you quickly and effectively.

Find out more

Remote control

To provide you the fastest possible support we offer online remote control direct to your computer.

Make sure you can access the Internet then call 07860 201162

No files will be left on your computer after the session. All files are virus and malware free.

Download

Uploading files

We are able to accept direct file uploads up to 2Gb. This may be helpful in problem solving.

Upload files

BACKUP SYSTEMS

There are two sorts of people in the world, those that haven't lost data, and those that haven't lost data YET! We're able to ensure your business and home data is backed up off-site.

Find out more

Incidents happen!

We offer both on-site and offsite backup and recovery solutions.

Off site data backup is a safe and secure way of protecting your data. We have a range of product offerings covering home, work and server installations.

We are authorized dealers for CloudDirect the UK’s leading Cloud provider.

clouddirect

HARDWARE SUPPLY & TROUBLESHOOTING

We are authorised Dell distributors. Our working knowledge of the products means we're also able to offer customer care including installation and post installation advice.

Find out more

As well as Dell products we are able to supply almost any hardware if you have specific requirements.

We can supply both hardware and software. This is a particular benefit that ensures both are well integrated.

SOFTWARE SUPPLY & CONFIGURATION

We can supply and configure a large range of software, including Windows, Microsoft Office, and server solutions. We also support email systems including Microsoft Exchange.

Find out more

We can also supply Accounting software, backup and Cloud solutions.

Please contact us regarding your requirements.

VIRUS CLEANING & PROTECTION

If persistent lagging and popups are ruining your user experience we can install up to date anti virus software to prevent and remove malicious malware.

Find out more

Viruses and Malware are common problems for all computer users; we have extensive experience in the cleaning computers.

We are authorized dealers for SOPHOS antivirus and spam filtering for workstations and Servers

We can also offer basic antivirus solutions for home use.

sophos

NETWORKING

Businesses depend on reliable and fast networking. We're able to setup and support workgroup and server based network solutions that are tailored to your specific needs.

Find out more

We have a long history working with and supplying Network systems from Novel to the current versions of Windows Server.

We can supply and setup network systems. We work with a specialist cabling supplier so that cabling infrastructure can be extended or implemented.

HARD DISK DRIVES FAIL

Your data( like documents, music and pictures) are store on your computer on as disk drive.

As you can see from the video these are mechanical devices with several moving parts. Like any mechanical device they can fail and lose or corrupt your data.

In the worst case if the computer was destroyed in a fire or stolen your data would be lost.

One of my customers had a major office fire but as all his data was safely backed up in the cloud nothing was lost and could be accessed immediately off site.

CLOUD COMPUTING

We work closely with Cloud Direct to offer fully supported and secure Cloud solutions.

110

Happy Clients

31

Years Experience

2500

Gigs Backed-Up

OUR PROCESS

  1. Discussion

    Give us a call for some friendly advice on your computer hardware, software or cloud services.

  2. Remote Access

    We can access your computer remotely and in most cases, resolve the issue there and then.

  3. Onsite Service

    If a hardware issue prevents remote resolution, we're happy to come to your home or workplace in order to solve the problem onsite.

  4. Solution

    Our years of expertise in resolving IT issues ensures that we provide you with an effective solution to your problem, however big or small it might be.

What our clients say

"Ian Russell Associates offer great value, are highly reliable and take a personal interest in customer satisfaction.  We enjoyed doing business together and would highly recommend them for your IT requirements."

Leo Hemmings

CTO StudyHub Ltd

"For the last seven years, whenever I have needed a new laptop, Ian has provided a bespoke service for me, delivering a new machine with the programmes I need already installed. If I ever have an IT problem, he is always quick to respond and resolve it – which is a real weight off my mind. In short, Ian is reliable, very helpful and a pleasure to do business with: I would have no hesitation in recommending…"

Jayne Cahill

"Ian Russell has years of experience of both software and hardware and this experience combined with his personal attention to detail is a rare commodity in this modern world."

Ian Thomson

Managing Director Ian Thomson Associates Ltd

"We are a small business that is heavily reliant on a reliable IT infrastructure. Ian has provided IT support for us for many years. Not only is he able to sort out small issues with speed and patience, but has also worked on large projects for us, such as moving all of our systems over to Cloud and upgrading our PCs. I would have no hesitation in recommending his services."

Alex Colboure

Director Fiona Shipley Transcription Ltd

GET IN TOUCH

Call: 07860 201162

or send us a message

captcha

Please enter the characters